Sign In Sign Up
Help Center & Instant Answers

Frequently Asked Questions

Everything you need to know about our services, instant bKash/Nagad payments, automated delivery speeds, refill guarantees, and reseller API.

Showing 16 questions

Partial Status is when we partially refund the remaining undelivered portion of an order. Sometimes, due to target account privacy or server capacity changes, a provider cannot deliver the full amount. In that case, the remaining amount is refunded immediately.

Example: You placed an order for 10,000 quantity at $10.00. We delivered 9,000, and the remaining 1,000 could not be fulfilled. The status changes to Partial, and the remaining $1.00 is automatically refunded back to your account balance.

Drip Feed allows you to automatically split a large order into multiple smaller runs over a specified time interval, making growth look 100% natural to social algorithms.

Example: You want 1,000 likes on an Instagram post, delivered as 100 likes every 30 minutes.
Quantity: 100
Runs: 10 (10 x 100 = 1,000 total likes)
Interval: 30 (time between runs in minutes)

⚠️ Important: Never enter a total quantity (Quantity × Runs) higher than the service's maximum limit, and never set the interval lower than the service start time.

Mass Order enables you to submit hundreds of orders simultaneously across different links in seconds. Use the format: Service_ID|Link|Quantity on each new line.

// Example syntax:
187|https://instagram.com/user1|1000
187|https://instagram.com/user2|2500
187|https://instagram.com/user3|500

You can locate the Service ID for any service directly on our Services List.

FalconSMM provides 100% automated 24/7 instant deposit options with zero manual waiting time:

bKash (Merchant & Personal)
Nagad
Rocket / Upay / Cellfin
Binance Pay / USDT / Crypto

Your panel balance updates instantly upon transaction verification. For manual international payments (PayPal, Visa/Mastercard), contact our support team.

You can easily start your own fully automated SMM business powered by FalconSMM using two turnkey options:

  • Child Panel Rental: Get a ready-to-launch website with your own domain name, branding, and payment gateways connected directly to our servers.
  • Free REST API: Connect your existing custom website, PerfectPanel, SmartPanel, or WordPress plugin using our documentation at /api.

The Cancel and Refill buttons send an automated trigger to the upstream provider server. They do not execute instantaneously like a switch.

If an order is already midway through delivery, the provider server may decline cancellation. For refill requests, the system automatically inspects your count and queues fresh delivery within 1 to 24 hours.

Yes, absolutely! We offer wholesale discounted pricing tiers for agencies, high-volume resellers, and panel owners with consistent monthly deposits.

If you spend $100+ or equivalent BDT monthly, open a ticket or message our WhatsApp VIP desk to receive custom rate discounts on your most-used services.

No. Drip Feed cannot be combined with Mass Order syntax or standard bulk API batches. Drip Feed orders must be submitted individually through the New Order form to ensure proper run scheduling and interval pacing.

To promote a specific YouTube comment (e.g. for upvotes or replies):

  1. Locate the timestamp next to your username above the comment (e.g., "2 days ago").
  2. Right-click on the timestamp and select "Copy link address".
  3. The URL will look like: https://www.youtube.com/watch?v=VIDEO_ID&lc=COMMENT_ID
  4. When opened in a browser, that comment will appear as a "Highlighted comment" at the top.

Instagram Mentions tags targeted real users under your post so they receive a push notification to view your content.

In Instagram Mentions [User Followers], you enter your post link and provide the target username of a competitor or industry page. Our automated system will mention active followers of that specific account under your post, driving organic interest.

For Facebook, YouTube, or TikTok live viewer services, submit the link immediately after going live, or no more than 5 to 10 seconds before going live.

⚠️ Submitting a link to a broadcast that is not yet active will cause the server counter to fail and mark the order as completed or cancelled.

An Instagram Save is when a user bookmarks your post to their private collections. Instagram’s algorithm considers saves to be the highest value engagement metric. A large volume of saves signals exceptional quality, triggering the algorithm to distribute your post onto the Explore Page and into suggested feeds.

Never! We will NEVER ask for your account password, email, or 2FA credentials. All services operate strictly through public profile links or post URLs. Simply ensure your account is set to Public during delivery.

Over 95% of orders start automatically within 1 to 10 minutes of submission. Delivery rates and completion times depend on the specific service package chosen (Instant, High Speed, or Organic Drip). You can always check the real-time "Average Time" indicator listed beside each service on our Services page.

We provide services backed by 30-Day, 60-Day, 365-Day, and Lifetime Refill Guarantees. If any natural algorithmic drop occurs within the refill warranty period, simply visit your Orders page and click the Refill button, or open a ticket. Our system will automatically replenish the dropped count free of charge.

100% Safe. FalconSMM delivers engagement using natural pacing and algorithm-friendly methods that comply with social platform safety boundaries. We have processed over 1.2 million orders for businesses, digital agencies, content creators, and influencers across Bangladesh with zero account bans.

Need Personal Assistance?

Still Have Questions? We’re Here 24/7

Our customer success specialists in Dhaka are available round the clock to assist you with order inquiries, deposit checks, or API setups.