Privacy Policy — How FalconSMM Handles
Your Personal Information
Your privacy matters to us. Not as a legal formality we are required to say, but as a practical commitment that shapes how we built FalconSMM and how we operate it every day. This page explains exactly what personal information FalconSMM collects when you use our platform, why we collect it, how we use it, and who we share it with, and what rights you have over your own data.
We have written it in plain language because we believe you deserve to actually understand this document, not just scroll past it. If you have questions about anything on this page, you can reach us any time through our Contact Us page. Our support team responds in Bangla and English, 24 hours a day.
This Privacy Policy applies to all users of FalconSMM and should be read alongside our Terms of Service and Refund Policy.
Last Updated: This Privacy Policy was last updated in 2026. We encourage you to check this page periodically.
Who We Are
FalconSMM is a Bangladesh-based smm panel operating through our platform. We provide social media growth services including followers, likes, views, comments, and related services across platforms, including Facebook, Instagram, TikTok, YouTube, Telegram, and others.
We have been operating since 2020 and have served over 68,000 registered users across Bangladesh and internationally. You can learn more about who we are and how our platform works on our About Us page.
For any privacy-related questions or requests, you can contact us directly through our Contact Us page or via WhatsApp as listed there.
What Information We Collect
We only collect information that is genuinely necessary to provide our services, process your payments, and support your account. Here is a clear breakdown of what that includes:
When you register for a FalconSMM account, you provide us with your email address and a password of your choosing. This is the minimum information required to create and secure your account.
When you contact our support team via WhatsApp or email, we retain the content of that communication to help us resolve your issue and improve our service.
FalconSMM does not store your full payment details on our servers. When you add funds to your account using bKash, Nagad, Rocket, Upay, Cellfin, Visa, Mastercard, Binance Pay, or Payeer, the transaction is processed through each respective payment provider's own secure system. We receive confirmation of the transaction and the amount, but we do not see or store your full mobile banking PIN, card number, or wallet credentials.
We do retain a record of your transaction history on FalconSMM for accounting purposes and to help resolve any payment disputes. This record includes the amount, date, payment method type, and transaction reference number.
Like most websites, FalconSMM automatically collects certain technical information when you visit or use our platform. This includes your IP address, browser type, device type, operating system, the pages you visit on our site, how long you spend on each page, and the links you click.
We use this information to keep our platform secure, identify and fix technical issues, understand how users navigate our site, and improve the overall experience. This data is collected through standard web analytics tools and server logs.
FalconSMM uses cookies on our website. Cookies are small text files stored on your device that help our platform remember your login session, your language preferences, and other settings that make your experience smoother.
We also use analytics cookies to understand traffic patterns on our site. These cookies do not identify you personally. They collect aggregated data about how users as a group interact with different parts of our platform.
How We Use Your Information
Every piece of information we collect is used for a specific, legitimate purpose. Here is exactly what we use your data for:
To Create and Manage Your Account
Your email address and password are used to create your account, verify your identity when you log in, and communicate with you about your account activity including order confirmations, payment receipts, and support responses.
To Process and Deliver Your Orders
The social media URL or username you provide when placing an order is used solely to deliver the service you purchased. It is passed to our service delivery system for that specific order. We do not use your order links for any other purpose.
To Process Payments
Your payment details are used by our payment partners to process transactions you initiate when adding funds to your account. We use transaction confirmation data to credit your balance and maintain our financial records.
To Provide Customer Support
When you contact us with a question, refill request, or complaint, we use your account information, order history, and message content to investigate and resolve your issue.
To Protect the Security of Our Platform
We use technical data and usage patterns to detect and prevent fraud, unauthorized account access, abuse of our referral program, automated attacks, and violations of our Terms of Service.
To Communicate Service Updates
We may occasionally send you important information about changes to our platform, updated policies, service disruptions, or new features that are relevant to your use of FalconSMM. These are service communications, not marketing emails. You cannot opt out of essential service communications while you hold an active account.
Who We Share Your Information With
Here is the limited set of situations where your data is shared with others:
- Payment Processors: When you make a payment on FalconSMM, your transaction is processed through the relevant payment provider, such as bKash, Nagad, Rocket, Visa, or Mastercard. Each provider receives the information necessary to process your transaction according to their own privacy policies and security standards. FalconSMM does not control how these providers handle data on their end.
- Service Delivery Partners: FalconSMM works with a network of service providers to deliver the social media growth services you order. When you place an order, the public URL or username you provided is shared with the relevant delivery partner for fulfillment purposes only. These partners do not receive your name, email address, or any other personal account information.
- Analytics and Platform Tools: We use standard web analytics tools to understand traffic and usage patterns on our site. These tools may collect anonymized, aggregated data about site visits. They do not receive personally identifiable information such as your name or email address.
- Legal Requirements: If we are required by law, court order, or government authority in Bangladesh to disclose certain information, we will comply with that legal obligation. We will notify you of such a request where we are legally permitted to do so.
- Business Transfers: In the event that FalconSMM is acquired, merged with another company, or undergoes a significant business restructure, your data may be transferred to the new entity as part of that process. We would notify you of any such change and ensure that your data continues to be handled in accordance with this Privacy Policy.
Data Storage and Security
FalconSMM takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure.
Your account is protected by the password you create at registration. We strongly recommend using a strong, unique password for your FalconSMM account and not reusing it across other platforms. We store passwords in encrypted form and never store them in plain text.
Payment transactions are handled through each payment provider's own secure infrastructure. We do not store full payment credentials on our servers.
Despite our security measures, no system connected to the internet is completely immune to risk. If you ever suspect that your FalconSMM account has been accessed without your authorization, contact our support team immediately through our Contact Us page so we can investigate and help secure your account.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:
- Account Data: Your email address and order history are retained for as long as your account remains active. If you request account deletion, we will remove your personal data within a reasonable timeframe, subject to any legal or accounting obligations that require us to retain certain records.
- Transaction Records: Retained for a minimum period required by applicable financial and accounting regulations in Bangladesh.
- Support Communications: Retained for a reasonable period to help us resolve future issues and improve our service quality.
- Technical Data: Automatically collected server logs are retained for a shorter period, typically 90 days, before being deleted or anonymized.
Your Rights Over Your Personal Data
As a user of FalconSMM, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a summary of the personal data FalconSMM holds about you. To make this request, contact us through our Contact Us page with your registered email address and we will respond within a reasonable timeframe.
- Right to Correction: If any personal data we hold about you is inaccurate or outdated, you have the right to request that we correct it. You can update your email address directly from your account settings. For other corrections, contact our support team.
- Right to Deletion: You have the right to request that we delete your personal data and close your FalconSMM account. We will process deletion requests subject to any legal obligations that require us to retain certain records, such as financial transaction history.
- Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.
- Right to Complain: If you believe we have handled your personal data in a way that violates your rights, you have the right to raise a complaint. We encourage you to contact us directly first so we can attempt to resolve the issue. If you remain unsatisfied, you may escalate the matter to the relevant authorities in Bangladesh responsible for data protection and digital security.
Children's Privacy
FalconSMM is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has registered on our platform without your consent, please contact us immediately through our Contact Us page and we will delete the account and associated data promptly.
Third-Party Links
Our website may contain links to third-party websites and platforms, such as Facebook, Instagram, TikTok, YouTube, and payment providers. These links are provided for your convenience. FalconSMM is not responsible for the privacy practices of any third-party website. When you leave our site and visit another site, that site's own privacy policy applies. We encourage you to read the privacy policies of any third-party services you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our platform evolves, as new payment methods are added, or as legal requirements in Bangladesh change. When we make meaningful changes, we will update the date at the top of this page. For significant changes that materially affect how your data is handled, we will notify registered users via email.
Your continued use of FalconSMM after any update to this Privacy Policy constitutes your acceptance of the revised terms.
Got Questions About FalconSMM? We Have Answers
If you are new to SMM panels or have specific questions about our services, find your answers below. You can also contact our support team anytime via WhatsApp or email.